There are some growing pains going on at Turkey Bottom Haven.
And some times I just want to throw my hands up in the air and just quit.
Returning home from our vacation means that we are forced to get back to business. Something that we haven't spent a lot of time on recently. Hotsauce has been very busy with remodel jobs and just doesn't have the time or the energy to head into the basement to work on themillions five projects that I have in mind for him. Because he can't get to the projects that I want him to do, I'm kind of stuck. Waiting. Waiting. Waiting.
I also haven't showed a lot of motivation to work on something else that doesn't require his help. But, if I mentioned that it would be self-incriminating right? ;)
We recently purchased a set of lockers that has had a lot of interest from potential buyers. This is normally a really great thing. In my experience there are always people who express interest in something, but in the end something comes up and they never show up. It is very frustrating from my point of view because I'm counting on that income. It is also very likely that once interest is expressed from a potential buyer that I'm telling other people that it is "sold pending pickup." This squelches their excitement for an item and since they don't think they have a chance to buy it they move onto to another item. When the original person doesn't show I have now lost two potential buyers and am left "holding the bag"...
Since the interest was so high in the lockers I began telling everyone who contacted me about them the same thing. I made it known that they would be sold on a "first come, first served basis" and that they would not be put on hold for anyone. In my opinion it's the only fair where to operate a business. I even had close friends ask about the lockers and decided that "favoritism" is also a bad business practice that I would not get involved in.
They sold this morning. Which I should rejoice in, right? Well, after announcing that they were sold I had one lady that was obviously upset. I had one set of lockers remaining and offered those to her at a discount. Her response was that I was unprofessional and that she wouldn't be doing business with me again. :(
Ugh.
I had a feeling this was going to happen.
My response was that I was sorry she felt that way. I offered to look for additional lockers for her or that we would even be willing make a wooden storage unit for her at a discounted price. I'm not sure what else I could do.
So I will worry the rest of the day if there was a better way of handling it... because if there was I would love to do it better. If this is just a part of the business I will worry the rest of the day if I'm cut out for it. Because I honestly don't like hurting other people's feelings or having others think poorly of me.
I would also love it if the rest of you would weigh-in on this... how would you handle things? Is it best to let people call dibs? Is a first come, first served basis only a work in a "brick and mortar" store. What should my response be to those who's feelings get hurt in the process? I would seriously love to hear your opinions.
And some times I just want to throw my hands up in the air and just quit.
Returning home from our vacation means that we are forced to get back to business. Something that we haven't spent a lot of time on recently. Hotsauce has been very busy with remodel jobs and just doesn't have the time or the energy to head into the basement to work on the
I also haven't showed a lot of motivation to work on something else that doesn't require his help. But, if I mentioned that it would be self-incriminating right? ;)
We recently purchased a set of lockers that has had a lot of interest from potential buyers. This is normally a really great thing. In my experience there are always people who express interest in something, but in the end something comes up and they never show up. It is very frustrating from my point of view because I'm counting on that income. It is also very likely that once interest is expressed from a potential buyer that I'm telling other people that it is "sold pending pickup." This squelches their excitement for an item and since they don't think they have a chance to buy it they move onto to another item. When the original person doesn't show I have now lost two potential buyers and am left "holding the bag"...
 |
| The lockers in question! :) |
Since the interest was so high in the lockers I began telling everyone who contacted me about them the same thing. I made it known that they would be sold on a "first come, first served basis" and that they would not be put on hold for anyone. In my opinion it's the only fair where to operate a business. I even had close friends ask about the lockers and decided that "favoritism" is also a bad business practice that I would not get involved in.
They sold this morning. Which I should rejoice in, right? Well, after announcing that they were sold I had one lady that was obviously upset. I had one set of lockers remaining and offered those to her at a discount. Her response was that I was unprofessional and that she wouldn't be doing business with me again. :(
Ugh.
I had a feeling this was going to happen.
My response was that I was sorry she felt that way. I offered to look for additional lockers for her or that we would even be willing make a wooden storage unit for her at a discounted price. I'm not sure what else I could do.
So I will worry the rest of the day if there was a better way of handling it... because if there was I would love to do it better. If this is just a part of the business I will worry the rest of the day if I'm cut out for it. Because I honestly don't like hurting other people's feelings or having others think poorly of me.
I would also love it if the rest of you would weigh-in on this... how would you handle things? Is it best to let people call dibs? Is a first come, first served basis only a work in a "brick and mortar" store. What should my response be to those who's feelings get hurt in the process? I would seriously love to hear your opinions.
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